Parts Shortage Strands 5,000 Cars, CEO Says Fix Won't Come Until 2024
【Summary】Land Rover and Range Rover are facing a severe parts shortage, leaving thousands of vehicles unable to be fixed. Some dealers have resorted to using non-genuine or used parts to address the backlog. As many as 10,000 JLR vehicles were off the road in the UK in October, with some customers reporting their cars being out of action for up to nine months. JLR CEO Adrian Mardell admitted the company's mistake and stated that the issue may not be fully resolved until early 2024.
Land Rover and Range Rover owners in the UK are facing a crippling parts shortage that has left thousands of vehicles unable to be fixed. As many as 10,000 JLR vehicles were off the road in October, causing a backlog that overwhelmed dealers. To address the issue, some dealers were allegedly instructed to use non-genuine parts to get their workshops moving again and clear the long list of cars waiting for repairs.
According to reports, one JLR senior manager even suggested using second-hand parts. While some customers claim that their vehicles have been out of action for nine months, Car Dealer Magazine, which first reported on the backlog, stated that the dealers it spoke to denied fitting used parts. JLR CEO Adrian Mardell admitted that the company had made mistakes and acknowledged that the problems arose from the consolidation of parts supply sites into one warehouse.
Mardell expressed the company's dissatisfaction with the situation and assured that it was a top priority. Although the number of cars awaiting parts has been reduced from 10,000 to 5,000, it is expected that the issue will not be fully resolved until early 2024. The question remains whether customers would be willing to accept non-genuine or used parts if it meant getting their vehicles back on the road sooner.
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