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Porsche Announces "Tech Live Look" Augmented Reality Smart Glasses for Vehicle Service

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【Summary】Soon, technicians at Porsche dealerships will get live assistance from Porsche’s technical support team via augmented reality glasses.

Original Eric Walz    Nov 20, 2017 11:08 AM PT
Porsche Announces "Tech Live Look" Augmented Reality Smart Glasses for Vehicle Service

ATLANTA — Working on an advanced automobile such as Porsche requires a high degree of skill and technical knowledge. Soon, service technicians at Porsche dealerships will get some extra help —live assistance from Porsche's technical support team via augmented reality glasses. When worn, the AR glasses are designed to reduce service time and improve technical service at the dealerships.

"Tech Live Look" uses the AiR Enterprise software platform from Silicon Valley based Atheer, Inc., a leading provider of AR solutions, in conjunction with lightweight smart glasses. These high-tech spectacles feature the latest in projection technology and come equipped with a high-resolution, auto focus camera that shows even fine details such as threading on bolts. The glasses also include a powerful LED flashlight to illuminate dark spaces in the engine compartment or under the car.

How Does This Technology Work?

When a Porsche service technician at a dealership in Los Angeles dons this specialized eyewear and connects through the software with the Atlanta-based Porsche technical support team over 2,200 miles away, it allows the support team to see exactly what the technician is seeing, in real time.

This "see what I see" video-conferencing capability with instant access to remote experts allows both parties to quickly identify and resolve technical issues. It can also help decrease service resolution time by up to 40 percent, based on the findings of a pilot program which began in July 2017 at eight Porsche dealerships in California, Florida, Indiana, New Jersey, and Washington, along with one in Canada.

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"Tech Live Look" can do much more than just provide real-time video capability. It allows the technical support team to take screenshots or send technical bulletins and instructions onto the projection surface of the glasses while the service technician is working on the vehicle. This type of information exchange is far more efficient than sending emails and photos or explaining complex technical issues over the phone.

"Our main goal is to provide a better overall experience for our customers. Tech Live Look allows us to be more efficient and helps get vehicles back in the hands of our customers faster, all while still delivering exceptional service quality," explained Klaus Zellmer, President and CEO of Porsche Cars North America.

"Tech Live Look" will officially launch in dealerships in North America in 2018.

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