Consumer Reports Calls Telsa's New Smart Summon Feature ‘Glitchy'
【Summary】After thoroughly testing Tesla’s new Smart Summon feature, consumer watchdog publication Consumer Reports said automated parking system is “glitchy” and only works intermittently, raising questions about why Tesla released it to the public so soon.
Two weeks ago, Tesla pushed a software update (Version 10.0) to its vehicles allowing for some cool new entertainment features as well as "Smart Summon" a new feature that allows drivers to "summon" their parked Tesla and have it drive autonomously to their location to pick them up.
After thoroughly testing Tesla's Smart Summon, consumer watchdog publication Consumer Reports said automated parking system is "glitchy" and only works intermittently, raising questions about why Tesla released it to the public so soon.
Some owners reported that their Tesla's didn't perform the summon maneuver that well. Tesla owners have posted widely-shared videos on social media showing Tesla vehicles driving erratically while being summoned.
One owner watched as their vehicle backed into their garage wall. Other Tesla drivers said their vehicle hit other vehicles while some reported near-miss accidents and other odd driving behavior causing traffic jams in parking lots.
The National Highway Traffic Safety Administration said last week it was looking into parking lot crashes of Tesla Model 3s trying to drive to owners under the Smart Summon feature.
"Consumers are not getting fully tested, consumer-ready technology," Jake Fisher, senior director of auto testing at the magazine said here in a report on Tuesday.
"What consumers are really getting is the chance to participate in a kind of science experiment."
The Smart Summon feature works when the car is within 200 feet and in line of sight. Driver's can use the Tesla smartphone app to summon the vehicle in a parking lot. The summon feature was designed to make its easier for a driver that might be carrying groceries after a shopping trip or when its raining outside.
So far, Tesla has not commented on the issue. Tesla claims that Smart Summon is only intended for use in private parking lots and driveways.
The company stressed that drivers are responsible for their cars car and must monitor it and its surroundings at all times, adding that driver should be extra vigilant around pedestrians, bicycles and cars. However, that logic confusing, since the car is driving autonomously when being summoned and no driver is actually behind the wheel.
Despite the reported problems, Tesla CEO Elon Musk tweeted on Oct 2 that customer response has been positive and that Smart Summon has been used over 550,000 times by Tesla drivers.
Originally hailing from New Jersey, Eric is a automotive & technology reporter covering the high-tech industry here in Silicon Valley. He has over 15 years of automotive experience and a bachelors degree in computer science. These skills, combined with technical writing and news reporting, allows him to fully understand and identify new and innovative technologies in the auto industry and beyond. He has worked at Uber on self-driving cars and as a technical writer, helping people to understand and work with technology.
Mercedes Benz & Bosch Launch a Pilot Robotaxi Service in Silicon Valley
Volvo’s Venture Capital Arm Invests in Silicon Valley VC Firm Autotech Ventures
Self-driving Startup AutoX Applies for a Permit to Test its Vehicles Without a Human Backup Driver in California
General Motors & LG Chem Are Investing up to $2.3 Billion in New EV Battery Joint Venture
Hyundai Motor Co is Investing $52 Billion in Electric & Autonomous Vehicles and Mobility Services by 2025
Tesla Rival Lucid Motors Hosts an Official 'Ground-Building' Event for its New $1 Billion Arizona Factory
Polestar Enters Final Prototype Phase Before Production of the Mass-Market Electric Polestar 2
BMW to Build a New Auto Plant in China with Great Wall Motor to Produce the Electric MINI
- Ford Motor Co Develops a Unique Way to Keep Self-Driving Vehicle Sensors Bug-Free
- Tesla Given Green Light to Start Building Vehicles at its Shanghai Gigafactory
- With a New CEO, EV Startup Faraday Future is Focused on Transforming Mobility
- Didi Chuxing to Trial Luxury Ride-Hailing Service with Tesla & Mercedes Benz Vehicles
- Tesla Will Soon Stop Shipments of the Standard Range Model 3 to China
- MIT’s Trying to Teach Autonomous Cars to Look Out for Unpredictable Drivers
- Rivian R1T: What’s Going on With Rivian's New Pricing Plan?
- Uber & EVgo Sign MOU to Promote the Use of Electric Vehicles on Uber’s Platform
- GM Recalls 680,000 SUVs & Pickups Due to Faulty Brake Sensor
- Volkswagen is Investing $66 Billion in E-Mobility and Digital Technology